In final testingDOMI for customers
Jobs around the home, sorted.
Book identity-checked local cleaners, gardeners, handymen and trades. See the full price, or get a quote, before you book. Your card is charged when the job is done.
Screens from the DOMI test version, with test data. DOMI is in final testing and not yet open to the public.
How booking works
From finding a pro to paying, in four steps.
Choose a provider
Pick a service, compare local providers by price, reviews and free times, or describe a custom job for quotes.
Review the cost
See the provider’s price, any extras, DOMI’s booking fee and the total before you pay. No other charges.
Book
Choose a time. Your card is reserved, or a 20% deposit is taken if the job is more than 5 days away.
Job done, then paid
The provider takes before and after photos and marks the job done. Only then is the rest charged.
Payments
When your card is charged.
Payments are processed by Stripe. Your card details go to Stripe, never to DOMI or the provider.
DOMI’s booking fee is 3% of the price (at least 50p, at most £3.99) plus an allowance for card-processing costs. Tips are optional and go entirely to the provider.
Jobs within the next 5 days
The full total is reserved on your card when you book, and taken once the provider marks the job done.
Jobs further ahead
A deposit of 20% (at least £10) is taken when you book. The rest is reserved shortly before the job and taken once it’s done.
Bigger jobs paid in stages
The first stage (materials and getting started, at most 30%) is paid when you accept the quote. Each later stage is paid only once it’s finished and you’ve seen photos, never automatically.
Prices and quotes
A fixed price, or a quote for anything else.
Fixed-price services
For standard jobs, such as a 2-bedroom clean, each provider sets their own fixed price. You see it, and the total, before you book.
Custom jobs with quotes
Can’t find it on the menu? Describe the job and local providers send you their price and a time. Nothing is paid until you accept a quote; then it’s booked at that price under the same payment and refund rules.
Provider checks
What we check, and what we don’t.
We’d rather be precise than reassuring. Here is exactly what DOMI’s checks cover.
Checked
- Every provider’s identity, and for a company the company, by our payment provider Stripe, before they can be paid.
- For gas, electrical, waste and other regulated work: the provider’s registration on the official register, before those jobs can be booked.
- Reviews come only from customers who booked and paid through DOMI.
Not checked
- Skills, qualifications (other than legally required registrations) or the quality of work.
- Insurance. We recommend providers hold it, but DOMI doesn’t require or check it.
- DOMI doesn’t supervise work. The provider is responsible for the service they supply.
If something goes wrong
A quick fix process, and your legal rights on top.
Report it within 48 hours
In the app, within 48 hours of the job being marked done, with photos.
The provider responds
Within 48 hours they offer a fix, offer a refund, or dispute it. You never have to accept a repair.
DOMI decides if needed
If you can’t agree, there’s no reply, or a repair visit is missed, DOMI reviews the photos, messages and timeline and decides.
Refunded to your card
Refunds go back to the card you paid with, normally showing within 5 to 10 working days.
The 48 hours is DOMI’s quick process, not a time limit on your rights. Under the Consumer Rights Act 2015 the provider must carry out the service with reasonable care and skill, and you can contact DOMI Support, or the provider, after the 48 hours too.
You can cancel in the app. Within 14 days of booking and before the job starts, everything is refunded, deposit and booking fee included. If the provider cancels or doesn’t turn up, you get a full refund. Full cancellation rules
Services
What you can book.
Cleaning and outdoors
- Home cleaningRegular, deep and end-of-tenancy cleans
- Window and exterior cleaningWindows and the outside of your home
- GardeningLawns, hedges and tidy-ups
- Pools and hot tubsPool cleaning, maintenance and hot tubs
- Car valetingMobile valeting at your home
Repairs and improvements
- HandymanOdd jobs, assembly and small repairs
- Building and decoratingPlastering, tiling, flooring, decorating and fitting
- PlumbingLeaks, taps, toilets, drains and radiators
- Appliance repairWashing machines, dishwashers, fridges and ovens
- Locks and securityLock changes, lockouts and window locks
Registered specialist work
- ElectricalSockets, lights, rewires and EV chargers
- Boilers and gasGas Safe engineers: boilers, cookers and safety checks
- Air conditioning and heat pumpsF-gas engineers
- Waste removalRegistered waste carriers: rubbish, appliances, furniture, clearances
Home and moving
- Pest controlWasps, rats, mice and insects
- RemovalsMan and van, and moving heavy furniture
Where DOMI works
DOMI is launching in the United Kingdom. Each provider chooses the areas they cover, so the services and times you can book depend on providers near you, and choice will grow area by area. Gas, electrical, air conditioning and waste work can only be booked from providers whose registration DOMI has checked.
Questions
Customer FAQs.
Short answers, taken from DOMI’s published terms (version 2026-10-23.3). The terms always take priority.
When is my card charged?
For a booking within the next 5 days, the full total is reserved on your card when you book and taken once the provider marks the job done. For a booking further ahead, a 20% deposit (at least £10) is taken when you book; the rest is reserved shortly before the job and taken once it is done. Bigger jobs can be paid in stages: the first stage (at most 30%) when you accept the quote, and each later stage only once it is finished and you have seen photos.
What is the booking fee?
DOMI’s booking fee is 3% of the price (at least 50p and at most £3.99) plus an allowance for card-processing costs. Before you pay, you see the provider’s price, any extras, the booking fee and the total. There are no other charges.
Are all prices fixed?
Many services have a fixed price set by the provider and shown before you book. For anything else, describe the job and local providers can send you a quote. If you accept a quote, it is booked at that price under the same payment and refund rules.
Can I cancel?
Yes, in the app. Within 14 days of booking and before the job starts, everything you paid is refunded, including any deposit and the booking fee. A booking within the next 5 days can be cancelled free at any time before the job starts. On a deposit booking cancelled within 7 days of the job (and more than 14 days after you booked), the deposit may be kept. The cancellation and refunds policy has the full rules.
What if the provider cancels or doesn’t turn up?
You are refunded in full, including the booking fee, and any reservation on your card is released.
What if something isn’t right with the work?
Report it in the app within 48 hours of the job being marked done. The provider can offer to fix it, offer a refund or dispute it, and you never have to accept a repair. If you can’t agree, the provider doesn’t respond or a repair visit is missed, DOMI reviews the photos, messages and timeline and decides. If you disagree, contact Support and we will look again.
Do my legal rights end after 48 hours?
No. The 48-hour process is DOMI’s quick way to put things right, and it doesn’t limit your legal rights. Under the Consumer Rights Act 2015, the provider must carry out the service with reasonable care and skill. You can contact DOMI Support, or the provider, after the 48 hours too.
What if something is damaged?
Report it in the app straight away, with photos. The provider is responsible for the service they supply, including its quality and safety. DOMI doesn’t check providers’ insurance; Support can help with the evidence from the booking.
How are providers checked?
Every provider’s identity (and, for a company, the company) is checked by our payment provider, Stripe, before they can be paid. For regulated work such as gas, electrical and waste, DOMI checks the provider’s registration on the official register before those jobs can be booked. These checks confirm identity and registrations; they don’t assess skills, qualifications or the quality of work, and DOMI doesn’t supervise work or check insurance. Only customers who booked and paid through DOMI can leave a review.
How do I complain?
Contact Support in the DOMI app, or email [email protected]. We aim to reply within 2 working days. DOMI isn’t part of an alternative dispute resolution scheme.
Launch news
Be first to know when DOMI opens.
DOMI is in final testing. Leave your email and we’ll send one message when it’s in the App Store.
DOMI terms and policies
Everything in writing.
DOMI GLOBAL is a trading name of Easywealth Ltd (company 11714855). Services booked through DOMI are carried out by independent providers. Providers: see DOMI for providers.