About work booked through DOMI: report it in the DOMI app within 48 hours of the job being marked done. The provider can offer a fix, a refund or dispute it, and DOMI decides if you can’t agree. This doesn’t limit your legal rights, which continue after the 48 hours. Full details are in the DOMI terms and cancellation policy.

About DOMI itself, or Easywealth Ltd: email [email protected] (DOMI) or [email protected] (the company), saying what happened and what you’d like us to do. We aim to reply within 2 working days. DOMI isn’t part of an alternative dispute resolution scheme.

About your data: use the Your data form or email [email protected]. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Questions

Common questions.

More answers: DOMI customers · DOMI providers · Easywealth Invest · Utilities

Which Easywealth services are available today?

None is open to the public yet. DOMI is in final testing and coming to the App Store; Easywealth Invest is in development and doesn’t accept money; Easywealth Utilities is planned.

I have a problem with a DOMI booking.

Use Support in the DOMI app, so we can see the booking. For problems with the work, report it in the app within 48 hours of the job being marked done for DOMI’s quick fix process; your legal rights continue after that.

How do I get a copy of my data or delete my account?

Use the Your data form on this site (a copy is emailed to you automatically), or Account in the DOMI app. You can also email [email protected].

Is there one Easywealth account for everything?

The Easywealth app uses one sign-in for the services inside it. Using DOMI doesn’t give access to investment services, which need their own identity checks and terms. How each service uses your information is set out in its privacy notice.

How quickly do you reply?

Within 2 working days, by email.